Order Processing
In-stock orders are normally prepared within one to three business days, Monday through Friday, excluding Philippine public holidays. An order received on a closed day begins processing on the next business day. A product that requires extra handling or becomes unavailable will be communicated before fulfillment proceeds.
Shipping Methods
No carrier service is represented as universally available. After a Philippine delivery address is entered, checkout determines whether a configured delivery method is available for that order. If checkout offers no method, the order cannot be submitted for delivery and the customer should contact Customer Support before attempting to purchase.
Shipping Costs
Any delivery charge that applies to an eligible address must be displayed in the order summary before submission. The store does not publish a standing free-delivery promise or a fixed nationwide rate. When no shipping amount and method are available at checkout, no delivery commitment has been offered.
Delivery Estimates
There is no general transit-time promise for every location, and international shipping is not currently advertised. If international delivery is later enabled through checkout, this rule applies: International delivery times vary by destination and shipping method. The estimated timeframe shown at checkout applies to your order. Customs clearance, local carrier schedules, and remote-area delivery may add time.
Shipping Destinations and Exclusions
The storefront is configured for Philippine addresses. Serviceability is confirmed only when checkout presents a delivery method for the exact address and products in the cart. International delivery is not currently advertised; a foreign destination is eligible only if its country and a valid delivery method become selectable at checkout.
Order Tracking
When the chosen delivery service provides tracking, the reference and carrier link are included in the dispatch message and may also appear in the customer account. The first carrier scan can take time to appear after the parcel leaves fulfillment.
Lost or Damaged Shipments
If tracking stops beyond an indicated delivery window, a parcel is marked delivered but cannot be found, or the shipment arrives damaged, email Customer Support with the order number, tracking reference, packaging details, and available photographs. We will coordinate an investigation with the delivery provider. A confirmed loss or transit-damage case will receive an appropriate replacement, refund, or other remedy without an added resolution charge.